House Cleaning Questions | FAQ2025-07-14T17:15:12+00:00

Frequently Asked House Cleaning Questions

Maids2000 is Your Eco-Friendly Cleaning and Maid Service.

What are your working hours?2024-07-08T09:46:28+00:00

We are open for business from 8:00am to 5:00pm Monday thru Friday and of course later should the cleaning require more time. We do make exceptions on Saturdays for first time cleanings or initial cleanings if preferred.

Do you charge an hourly rate or flat fee?2024-07-08T09:46:28+00:00

Our estimates are always based on a flat rate fee unless the customer’s preference is an hourly rate for a shorter period of time.

What are your available cleaning schedules?2024-07-08T09:46:28+00:00

We offer scheduled appointments for Regular Cleanings on a Weekly, Bi-weekly or Monthly basis. Of course we do One-time Cleanings, Move-in, Move-out or Vacancy Cleanings anytime, including Saturdays. We do not require our customers to sign a service contract.

Do you have available testimonials?2024-07-08T09:46:28+00:00

Yes. You can view our testimonials. We can also provide you with additional testimonials if requested.

Do you have any discounts available?2024-07-08T09:46:28+00:00

Yes. For first time customers, a $30 Discount off of your first service and the 5th cleaning is free if you become a regular weekly or bi-weekly customer, however we do not require for you to sign any contracts with our company so you are never required to stay with us.

We also have seasonal promotions from time to time.

Do you have Gift Cards available?2024-07-08T09:46:28+00:00

Yes we do! You can learn more about our Gift Cards or simply contact us by phone or online inquiry to submit a request for purchase.

How many employees do you send to my home?2024-07-08T09:46:28+00:00

Typically we send a team of two or more if required to complete the cleaning in a timely manner. We will never send a single employee.

Will you hire out for parties or special occasions?2024-07-08T09:46:28+00:00

Yes. Please inquire for availability.

Do your employees speak English?2024-07-08T09:46:28+00:00

Yes. You will always be able to communicate with our employees.

Do you clean carpets?2024-07-08T09:46:28+00:00

Yes. We offer professional truck mounted carpet steam extraction. Carpet cleaning takes place on the same day of initial house cleaning however we can isolate your appointment to carpet cleaning only if you prefer.

Do you supply equipment and cleaning materials/products?2024-07-08T09:46:28+00:00

Absolutely. We send top of the line equipment and Eco-Friendly cleaning products which are non toxic with virtually no odor.

Do you wash windows?2024-07-08T09:46:28+00:00

Yes we do! We offer total professional window cleaning. We do inside and outside on both single story homes or multiple story. Our services include the removal and washing of screens, cleaning the window tracks and the cleaning of the windows.

Do your employees have experience?2024-07-08T09:46:28+00:00

All of our employees are professionally trained in our own facilities with periodic ongoing training. We are proud to say we have many ladies who have been with us for over 10 years. Our cleaning teams are well-schooled about our cleaning products, how to use them and on what surfaces they are most suitable for.

Do you charge for travel time to my home?2024-07-08T09:46:28+00:00

No. We never charge for transit time or fuel.

Do you carry Worker’s Compensation?2024-07-08T09:46:28+00:00

Yes. We carry a $100,000,000 policy on all our employees for your peace of mind and protection in the unlikely event we are injured on your property.

Do you offer referral benefits?2024-07-08T09:46:28+00:00

Yes we do. We have a $25 referral offer.

Are your employees Bonded?2024-07-08T09:46:28+00:00

Yes. We carry a $25,000 bond on all of our employees for your protection and peace of mind.

Do you have liability insurance?2024-07-08T09:46:28+00:00

Yes. We carry a $1,000,000 policy for your protection and peace of mind.

Do you use Eco-Friendly products?2024-07-08T09:46:28+00:00

Yes. All of our cleaning supplies are non-toxic, bio-degradable and environmentally safe, with very little odor.

Do you do commercial work?2024-07-08T09:46:28+00:00

No. We are residential cleaning professionals only.

Request Your First FREE Estimate Today!

Request Your First FREE Estimate Today!

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